We are a healthcare membership organization that is considering incorporation of the Six Sigma approach to operations. Does anyone have a Chicago area Six Sigma consulting firm, or a Black Belt that they can recommend? We particularily need to find someone who has experience with healthcare or service related organizations. We would like to speak with someone regarding the challenges the program poses for a service organization as opposed to manufacturing. Thank you!
Submitted by: Robin Lewis
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I highly recommend Scott Regan who owns his own Six Sigma Consulting Firm. It is Regan and Partners. He can be reached at 888-950-3555 and is a former hospital COO and very well versed in healthcare Lean Six Sigma. In fact, I was his Exec. Asst. when he was COO. Please contact me at 912-965-4456 if you want further information.
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Marcia Etzle on
3/11/2009 1:52:44 PM
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We use it and love it. Enjoy!
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Eddi-Lynn Loveland on
1/27/2009 8:21:36 AM
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I work in pharma, and the Sigma Six is all the rage along with LEAN and other basic principles. My experience is healthcare primarily, but $ made me look at the big ole pill machines a little more appreciatively when I transitioned.
I don't have specific recommendations I could make, but would encourage you to reach out to the major certification agencies. They normally provide a referral service that would be best to synergize the experience of the individual alongside the needs of your organization.
I WILL say, it is not the easiest of transitions, because much of healthcare provision operational procedures are soft in scheduling which isn't easy. The fundamental DMAIC (Define, Modify, Assess, Innovate, Change - loop back and start again) principles in the healthcare industry don't allow for the constant re-prioritization of care needs, the divergent treatment paths, the acute observance of escalation of conditions in relationship to resourcing - those things can rarely be planned for and therefore become a road BEST NOT TRAVELLED. However, much can be, and HUGE savings can be found where you didn't know they could be found before on administrative oversight, systems integration, etc. all of which, after the initial pain of change, are usually easily complied with and also become an asset in the provision of that earlier mentioned soft side because it frees people up.
Good luck, and encourage your team not to jump in headfirst, but work with your black belt (all of who charge way way WAY too much) to find those easiest addressed transitions first and then grow outward from that.
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Jaisend on
1/23/2009 9:03:25 AM
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